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PINES survey indicates strong degree of satisfaction

GPLS News, June 2015

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PINES survey indicates strong degree of satisfaction
A program of the Georgia Public Library Service, Georgia Library PINES (Public Information Network for Electronic Services) is the public library automation and lending network for more than 275 libraries and affiliated service outlets in almost 140 counties.

GPLS conducted its 11th annual PINES User Satisfaction Survey from April 19-25. Nearly 1,600 patrons responded this year, confirming their high degree of satisfaction with the service.

"Now in its 16th year, PINES continues to be a national model for resource-sharing and innovation," said State Librarian Julie Walker.

"Other state libraries look to Georgia as they hope to build a system as cost-effective, efficient and user-friendly as PINES."

"An average of 94 percent of respondents to each question indicated a high level of satisfaction with the service," said PINES Program Director Elizabeth McKinney.

Improvements implemented in the past year, she said, include enhanced content for titles, including series listings; recommended books; GoodReads reader reviews; and a limited rollout of an acquisitions module that will go wide this summer.

PINES now includes patron profiles for the Georgia Libraries for Accessible Statewide Services (GLASS) network, which serves residents who cannot read standard print materials because of visual or physical impairments. Allowing eligible PINES materials to be circulated to GLASS patrons via the national free-matter-by-mail service will save money, build greater awareness of the GLASS network and help it provide better service for its patrons.

"There's also an option this year to receive notifications by text message when holds are ready to pick up, and a new online patron self-registration form to apply for a library card," explained Terran McCanna, PINES program manager.

"When you click on a library's name in the holdings list, it will now display the library's hours, map and contact info, and a single hold can now be placed on multiple formats of a title and the patron will receive the one that becomes available first."

Full results of the 2015 PINES survey can be viewed online at 2015