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Reference Services

Selected materials available for loan from Georgia Public Library Service
(PINES policy name STATELIB-L; OCLC WorldCat Resource Sharing symbol GSL)

Cassell, Kay Ann, and Uma Hiremath. 2009. Reference and information services in the 21st century: an introduction. 2nd ed. New York: Neal-Schuman Publishers.

The desk and beyond: next generation reference services. 2008. Chicago: Association of College and Research Libraries.

Ford, Charlotte. 2008. Crash course in reference . Westport, Conn: Libraries Unlimited.

Kern, M. Kathleen. 2009. Virtual reference best practices: tailoring services to your library. Chicago: American Library Association.

Kovacs, Diane K. 2007. The virtual reference handbook: interview and information delivery techniques for the chat and e-mail environments. New York: Neal-Schuman Publishers.

Morgan, Pamela J., and Julie Ann McDaniel. 2009. Training paraprofessionals for reference service: a how-to-do-it manual for librarians. 2nd ed. New York: Neal-Schuman Publishers.

The reference librarian's policies, forms, guidelines, and procedures handbook: with CD-ROM. 2006. New York: Neal-Schuman Publishers.

Reference renaissance: current and future trends . 2010. New York: Neal-Schuman Publishers.

Ross, Catherine Sheldrick, Kirsti Nilsen, and Marie L. Radford. 2009. Conducting the reference interview: a how-to-do-it manual for librarians. 2nd ed. New York: Neal-Schuman Publishers Inc.

Sauers, Michael P. 2009. Searching 2.0. New York: Neal-Schuman Publishers.

Simpson, Jack. 2008. Basics of genealogy reference: a librarian's guide. Westport, Conn: Libraries Unlimited.

Spatz, Michele. 2008. Answering consumer health questions: the Medical Library Association guide for reference librarians. New York: Neal-Schuman Publishers.

Virtual reference service: from competencies to assessment. 2008. New York: Neal-Schuman Publishers.

Reference books - Bibliography

American reference books annual. 2010. Littleton, Colo: Libraries Unlimited.

O'Gorman, Jack. 2008. Reference sources for small and medium-sized libraries. 7th ed. Chicago: American Library Association.

Recommended reference books for small and medium-sized libraries and media centers. 2010. Littleton, Colo: Libraries Unlimited.

Selected Web resources

American Library Association. Reference and User Services Association. Accessed February 24, 2011. .

Nebraska Library Commission. Nebraska STAR reference manual (Statewide Training for Accurate Reference). Accessed February 25, 2011. .

Ohio Library Council. ORE (Ohio Reference Excellence) on the Web. Accessed February 25, 2011. .

Collections of reference resources:

Drexel University. College of Information Science and Technology. ipl2: information you can trust. Accessed February 28, 2011. .

StartSpot Mediaworks, Inc. Accessed February 28, 2011. .

U. S. Library of Congress. Virtual reference shelf. Accessed February 28, 2011. .

WWW Virtual Library. Accessed February 28, 2011. .