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Customer Service Representative III

Posted by: Sarasota County Libraries and Historical Resources

Posted date: 2018-Mar-29

Location: Sarasota County Libraries and Historical Resources

Customer Service Representative III (Working Title: Library Assistant): This position is the single employee responsible for operating the 640 Osprey Library at Historic Spanish Point; including development and promotion of library services and resources; responding to county customers and citizens, resolving potentially challenging situations; and setting and meeting the objectives of the Library System.


Customer Service
Implements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
Keeps abreast of developments, new trends, and innovations in libraries.
Represents Sarasota County to library users.
Assists users in locating, selecting, and using resources.
Assists users in use of library equipment and technology.
Provides directional and services related information to users.
Communicates library/county policies and procedures to users.
Engages in conflict resolution and problem solving.
Contributes to the development of policies, procedures and plan of service.
Assists library users in person, by phone, or electronically, answering questions, and /or redirecting questions to the appropriate person. Is aware of library services and programs in order to better inform users.
Participates in planning, presentation, and evaluation of library sponsored programs.
Facilitates the setup of program rooms, materials, and equipment for public, library, and county events.
Participates in activities of the Friends of the Library

Circulates material through checkout/check-in, retrieving and processing reserves, billing and missing items processes as needed.
Gathers statistical information as required.
Performs routine equipment cleaning and maintenance.
Develops and maintains COOP Plan.
Develops, implements and coordinates outreach program specific to the Osprey community.
Develops and maintains recording module for periodicals.

Collection Development/Maintenance
Sorts and shelves materials, and maintains an orderly arrangement of materials.
Recommends books/media for purchase.
Monitors physical condition of materials and recommends repair or deselection.
Promotes the materials collection through displays and other methods.
Develops and maintains materials collection focused on the unique demands and needs of Osprey patrons.

Staff Development
Participates in cross training.
Provides opportunities for continuing professional development of self and others.
Coordinates, trains, directs, and supervises volunteers. Encourages volunteers to use individual talents to creatively address tasks.
Attend system wide OPS and Osprey FOL meetings, represent Osprey Public Library throughout community.
Job Title Customer Service Representative III
Start Date
Library/Institution Name Sarasota County Libraries and Historical Resources
Salary $15.25 - $19.64
Certification Required? No
City Osprey
State FL
Job Type Job Type -> Full-time
Type of Library Job Classification -> Public
Qualifications Minimum Qualifications: A High School Diploma or equivalent education and one year experience in clerical or public contact work and working knowledge of computer and hardware systems dealing with public response.
Job Competencies: Demonstrates customer service skills, courteous, sensitive, tactful, with rapport and discretion. Ability to handle tough customers and/or situations. Good listener who communicates well with others. Speaks clearly and distinctly. Supports and respects diversity. Technical knowledge of phone and computer hardware/software is required. Ability to use basic computers and software and standard business equipment.
Application Instructions Please apply online
Web Link
Special Notes

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