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Information Specialist

Posted by: Forsyth County Public Library

Posted date: 2017-Nov-27

Location: Forsyth County Public Library

Customer Service Provides direct customer service to library patrons of all ages. Greets patrons with a smile. Circulates through public areas and ensures patrons needs are met. Demonstrates strong customer service skills and effectively resolves problems.

Information and Readers Advisory Services Conducts reference interviews to determine patrons needs. Uses electronic & print resources to find information, and assists patrons in using these resources. Provides readers advisory recommendations. Uses strong technology skills to assist patrons in using and troubleshooting computers, software, and electronic devices. Markets the librarys collection, services, and resources.

Circulation Services Maintains confidential patron & circulation databases. Registers patrons for library cards. Checks out, renews, and checks in materials. Receives cash, check & credit card payments. Places holds; maintains hold shelf.

Programs Plans and conducts library programs and tours for adults.

Collection Maintenance Deselects (weeds) materials in designated areas. Develops displays.
Job Title Information Specialist
Start Date
Library/Institution Name Forsyth County Public Library
Salary 15.04/hour non-exempt
Certification Required? No
City Cumming
State GA
Job Type Job Type -> Part-time
Type of Library Job Classification -> Public
Qualifications Education: Bachelors degree. Preferred: Masters in Library Science (MLIS) with Georgia Certificate of Librarianship.

Experience: Customer service. Preferred: Direct experience in a public library, in reference, information, & readers advisory services.

Knowledge: Broad knowledge in a variety of topics and interests. Knowledge of classic & popular authors for all ages.

Computer: Windows, MS Office, databases, electronic/print resources. Assist patrons with computers, software, electronic devices.

Skills: Strong interpersonal & verbal communication skills. Public speaking skills.

Preferred: Bilingual(English/Spanish, English/Hindi/Tamil/Telugu) skills helpful.
Application Instructions Submit Cover Letter, Resume, & FCPL Application (available at or library information desk) to: HR Posting #E-1714, Forsyth County Public Library, 585 Dahlonega Street, Cumming, GA 30040.

Deadline: December 12, 2017.

Questions: (or call 678-513-9372).
Web Link
Special Notes Physical Demands: Prolonged periods of standing & sitting. Frequent but intermittent periods of stooping, bending, walking, moving throughout the library, pushing fully-loaded book carts & bins. High degree of manual dexterity & repetitive hand movement. Frequent lifting of light objects (e.g., books, reams of paper), occasional lifting of heavy items (tubs or boxes of library materials), & occasional use of pushing & pulling motions to move chairs, tables, or meeting room wall partitions. Must be able to independently lift or move a tub/container of library materials (which may weigh up to 40 pounds).

All offers of employment are contingent upon successfully passing the appropriate background checks & drug screening.

FCPL is an Equal Opportunity Employer and does not discriminate on the basis of race; color; religion; sex; national origin; age; disability; genetic information;
uniformed service status; pregnancy, childbirth or related medical conditions; or any other legally protected category.

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