Staff by Department
Search GPLS

JOB SEEKERS! Follow Georgia Public Library Service on Facebook to keep up with news and trends in public libraries.


This is a list of job announcements for any type of library within Georgia and the Southeast.

Go back to the Job List
This post has expired! It was posted more than 273 days ago.

Library Assistant - Info Central

Posted by: Sarasota County Libraries and Historical Resources

Posted date: 2017-Oct-20

Location: Sarasota County Libraries and Historical Resources

Library Assistant - Information Central (Official Job Title: Customer Service Representative I) ****NOTE: This position is PART-TIME, no medical and/or dental benefits coverage: This position provides public information and reference services in the Information Central department, a centralized system-wide telephone and electronic reference service. In the team environment employees will participate in setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees will collaborate with co-workers to support the team process.


Customer Service

Ensures the prompt and efficient resolution of each inquiry from internal and external customers, delivered with the utmost courtesy and respect

Provides prompt, courteous customer service to patrons when answering reference, directional, and/or readers advisory questions

Determines and implements research strategies and utilizes print and electronic resources to answer patron reference questions

Responds to patron requests for library circulation transactions, including hold, renewals, Interlibrary Loan, etc

Explains and interprets library policies and procedures

Engages in conflict resolution and problem solving

Provides instruction and assistance in the use of library technology resources

Transfers calls to appropriate library service desks, other County agencies, etc

Provides information and referral to appropriate sources as applicable

Troubleshoots computer connection problems at a primary level

Provides assistance at service desks and other sections as needed

Represents Sarasota County to users


Develops and maintains a knowledge base of frequently asked questions

Gathers usage statistics as required

Assists with ILS database maintenance as requested

Participates in developing and implementing Info Central policies and procedures

Provides recommendations to assist in improving operational efficiency

Attends cash management training and participates in all aspects of the libraries cash management procedures

Staff Development

Keeps abreast of developments, new trends, and innovation in libraries

Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills

Participates in cross training to work in other sections and aids in cross training staff in his/her section.
Job Title Library Assistant - Info Central
Start Date
Library/Institution Name Sarasota County Libraries and Historical Resources
Salary $11.75 - $14.55
Certification Required? No
City Sarasota
State FL
Job Type Job Type -> Part-time
Type of Library Job Classification -> Public
Qualifications Minimum Qualifications: A High School Diploma or equivalent and one (1) year experience in clerical or public contact work and working knowledge of computer and hardware systems dealing with public response.

Preferred Qualifications: Major coursework in library science, English, communications or related field preferred.

Job Based Competencies: A clear, distinct speaking voice is required, along with knowledge of Windows, word processing, spreadsheets, and Internet searching. Creative problem-solving skills, intellectual curiosity, broad general knowledge and a strong customer service background are highly desirable. Accuracy, flexibility, attention to detail, and the ability to work in a fast paced, pressured environment, also strongly preferred. Must be able to work as part of a team. Ability to adapt to various and changing duties as required
Application Instructions Please apply online
Web Link
Special Notes

National Library Job Sites

LibGig | Lyrasis