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Help Desk Analyst (122330) - Tallahassee

Posted by: Mike Neff, FALSC

Posted date: 2017-Sep-15

Location: Florida Virtual Campus

The Florida Academic Library Services Cooperative (FALSC) invites applications for the full-time position of Help Desk Analyst, position #122330. This position is a member of the Help Desk and reports to the Help Desk Manager for the Florida Academic Library Cooperative (FALSC) of the Florida Virtual Campus (FLVC) in Tallahassee, Florida. This position is responsible for answering questions, troubleshooting, analyzing, diagnosing, and resolving issues related to the statewide integrated library system, distance learning and student services applications, and internal support issues.
Job Title Help Desk Analyst (122330) - Tallahassee
Start Date 9/7/2017
Library/Institution Name Florida Virtual Campus
Salary $37,000 to 40,000 annually
Certification Required? No
City Tallahassee
State FL
Job Type Job Type -> Full-time
Type of Library Job Classification -> Academic
Qualifications Minimum Qualifications: Masters degree in an appropriate area of specialization, or a bachelors degree in an appropriate area of specialization with two (2) years of experience. This position requires a criminal background check and a valid drivers license.

Preferred Qualifications: Bachelors degree and two (2) years of experience in libraries, help desk, or IT; a masters degree in one of the following areas may be substituted for the required professional academic experience: Information Studies, Library Studies, Education, Distance Education, and Educational Counseling. Two (2) years of professional experience in an academic environment. Strong customer service and communication skills also preferred.
Application Instructions Apply online at For the complete announcement position description, including qualifications and experience, and to apply please visit
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