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PINES Services Specialist - Circulation

Posted by: Georgia Public Library Service

Posted date: 2017-Sep-14

Location: Georgia Public Library Service

Provides direct support to PINES libraries' on all issues pertaining to circulation workflow, policies, and procedures including holds, transits, billing, reporting.

Provides, in both written and oral form, expert level assistance to circulation staff and library managers throughout the PINES system in response to help desk tickets.

Assists member libraries in the creation and manipulation of statistical reports from the Evergreen system.

Advises the PINES Program Director about circulation and related reports issues that may affect the project.

Develops and conducts member training in the circulation module. Develops relevant training curriculum. This will include training of new staff and refresher training for existing staff both in-person and online. Develops and maintains training and operational documentation for the circulation module.

Represents the PINES project at meetings, workshops, task forces, etc. where circulation issues are being considered.

Communicates regularly with PINES circulation staff, library managers, and library directors about revisions in policies and procedures, about problems that have been identified, and about solutions to problems. Generally maintains good communication with all staff members whose work may be affected by this information.

Attends seminars, conferences, job-related training and other staff development training programs. May serve on committees and task forces.

Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature and attending related seminars and conferences.

Serves on special task forces, study committees or other designated groups.

Provides and supports division leadership by actively participating as a management team member to establish and accomplish division goals and objectives.

Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.
Job Title PINES Services Specialist - Circulation
Start Date ASAP
Library/Institution Name Georgia Public Library Service
Salary Salary commensurate with education and experience
Certification Required? No
City Atlanta
State GA
Job Type Job Type -> Full-time
Type of Library Job Classification -> GPLS

Five years of significant circulation experience with emphasis in troubleshooting, support, and training required.

Experience in the development and implementation of staff training at all levels of experience required.

Experience with Evergreen open source ILS preferred.

Experience with PINES policies and procedures preferred. Master's degree in library or information science preferred.


Knowledge of federal and state laws, rules and regulations impacting higher education.

Knowledge of PINES policies and procedures.

Skill in written communication to executive and subject matter expert audiences.

Skill in managing and leading meetings.

Skill in overseeing and conducting projects.

Skill in collaborating with multiple constituents.

Skill in decision making and problem solving.

Skill in interpersonal relations and in dealing with the public.

Skill in oral and written communication.

Skill in providing excellent customer service.
Application Instructions Apply online and submit cover letter at: circulation
Web Link
Special Notes Include resume and cover letter.

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