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Library Assistant - Customer Service Rep II

Posted by: Sarasota County Libraries and Historical Resources

Posted date: 2017-Aug-24

Location: Sarasota County Libraries and Historical Resources

The Sarasota County Library System recently rolled out a new branding campaign, centered on the slogan Find Yourself at the Library.

Please plan a program with the theme Find Yourself at the Library. As part of the interview, we will ask you to take 10-15 minutes to share your plan. Please include intended audience, format, and anticipated outcomes. Share your steps for planning, preparing, presenting, and evaluating the program.

Library Assistant (Official Job Title: Customer Service Representative II): Participate in creating an environment where patrons of all ages are engaged, utilize the resources and services of the library, where they feel comfortable and will be inspired to explore their scholastic and creative potential. This position has an emphasis on youth services and adult reference services, as well as program planning.


Customer Service
Implements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
Assists customers regarding library services, resources, and programs for the assigned unit as well as the library system.
Assists users in use of library equipment and technology.
Provides directional and reference services to assist customers.
Communicates library/county use policies and procedures to users.
Engages in conflict resolution and problem solving.
Provides assistance at service desks and to other sections as needed.
Represents Sarasota County to library users.
Keeps abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.

Communication/Programming/Out reach
Planning, presentation, and evaluation of library sponsored programs.
May facilitate in the setup of program rooms, materials, and equipment for public, library, and county events.
Promotes library resources to community groups through public speaking, programming, and displays.
Presents individual and group training programs for public and staff in the use of the library, its technology, equipment, and resources.

Participates in system-wide, agency, and county teams and projects.
Gathers statistical information as required.
Attends cash management training and participates in all aspects of the libraries cash management procedures.
May order supplies, receive and check-in periodicals and newspapers.

Collection Development Maintenance
Sorts and shelves materials and maintains an orderly arrangement of materials.
Assists with ordering and processing materials for circulation as needed.
May perform item coordinator duties for materials in collection as needed.
Monitors physical condition of materials and recommends repair or de-selection.
Promotes the materials collection through displays and other methods.

Staff Development
Participates in cross training in other sections and aids in cross training in their section.
Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.
Trains, directs, and supervises volunteers as needed. Encourages volunteers to use individual talents to creatively address tasks.
Works with library staff to develop a team oriented workplace.
Job Title Library Assistant - Customer Service Rep II
Start Date
Library/Institution Name Sarasota County Libraries and Historical Resources
Salary $13.49 - $16.91
Certification Required? No
City Sarasota
State FL
Job Type Job Type -> Full-time
Type of Library Job Classification -> Public
Qualifications Minimum Qualifications: A High School Diploma or equivalent education. One year experience as a customer service representative. One year of college may substitute for one year of experience.

Preferred Qualification: Customer service experience working in libraries or similar settings. Programming experience for children, teens, and/or adults. Spanish language skills.

Job Competencies: Adapts easily and is flexible. Demonstrates good written and verbal communication skills. Knowledge of current trends, youth and young adult collection resources, technology, social networking and gaming software and hardware. Facilitation and strategic planning skills recommended. Familiarity with operation of standard office equipment, Windows applications, ILS systems, desktop publishing software, etc. Supports and respects diversity. Ability to exercise sound independent judgment and handle a variety of customer service issues tactfully.
Application Instructions Please apply online
Web Link
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