Delivery Service FAQ

What format should we use for mailing labels?

Please remember to address all packages delivered via STAT Courier using the following format:

Policy name
Library name
Regional System Name
Regional System Address/City
STAT Code -- Please Note -- Some libraries use STAT for local service. Please use the individual STAT code for these libraries.

How can I add the mailing labels URL to my desktop?

If you would like to add this URL to your desktop for easy access to
updates, this can be done by right clicking on your desktop. Select NEW
and then SHORTCUT. When prompted for the location of the item, enter
the URL:

http://www.georgialibraries.org/pines/delivery_labels

Shouldn't the driver come at the same time each day?

We should allow a 2 hour window for service times. That may mean that the
driver arrives sometime between 3pm-5pm for a given library. If you
find that your driver's arrival times fall outside a two hour window on
a regular basis, please report this to us at PINEShelp.org.

Which label stock is used for these labels?

Avery 5162 was used in creating the PINES Delivery Service Labels -- Selected
Libraries report. If your library prefers to use some other label
stock, you can use the label wizard to create your own. Please be sure
to include the required elements on the label as described above.

What is the most recent version of the delivery service mailing labels?

The link to the database at this URL will always contain the latest
version of labels. When address updates are made, the name of the table
and the report will be changed to reflect when updates have been made.
As regional systems add service to their branches, it will be critical
for all of us to use a current copy of mailing labels.

What return address do we use?

Please use the PINES Delivery Service mailing labels database address for your
library so that any undeliverable items can be returned to the
appropriate location if needed.

Do we still have to wrap and secure items?

Please continue to prepare your IntraPINES loans by packaging and protecting items
appropriately, including a return address on your packages and securing the zipper on the PINES mailing bags.

Is it ok for us to put all items going to various branches within a
library system in the same package? Or do we need to put each library's
transit items in their own package?

Please put each library's items in their own package. Putting everything into
one package would mean a lot more work for the HQ libraries. The HQ
libraries would have open packages, figure out what books go to a
particular branch/location and then package and address them again to
send to the other libraries in their region.