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IT Help Desk Technician

Posted by: Forsyth County Public Library

Posted date: 2018-Mar-12

Location: Forsyth County Public Library

The IT Help Desk Technician provides technical support for the librarys desktop computers, laptops, tablets, e-readers, peripherals, telephones, web-based resources, and applications. It responds to Help Desk tickets, troubleshoots and resolves problems, and communicates with users. It also creates, updates, and maintains reports and documentation.

Provides technical support for desktop computers, laptops, tablets, e readers, peripherals, telephones, web-based resources, and applications in a networked environment. Responds to Help Desk tickets submitted by library staff. Troubleshoots and resolves issues. Communicates with users regarding reported problems and status of resolution. Follows up to make sure issues are completely resolved. Sets up, configures, and maintains PCs for patron and staff use. Performs installations and upgrades. Maintains appropriate documentation. Provides quality service to internal and external customers.

Assists with creation and maintenance of reports. Produces, creates, maintains and updates reports. Assists with documentation of program settings. Assists in creation of scripts for rolling out and updating products.
Job Title IT Help Desk Technician
Start Date
Library/Institution Name Forsyth County Public Library
Salary $15.35 per hour. 25 hours per week. Non-exempt
Certification Required? No
City Cumming
State GA
Job Type Job Type -> Part-time
Type of Library Job Classification -> Public
Qualifications Minimum: BS in related field or HS Diploma/GED with 6 months of recent information technology experience.
Strong customer service skills. Must have valid Georgia drivers license and transportation.

Will consider other combinations of education and experience that provide required knowledge & skills.

Preferred: Microsoft Windows 7 Professional or newer.
Application Instructions Submit Cover Letter, Resume & FCPL Application (see or library Ask Me desk) to: Human ResourcesPosting #E-1803, Forsyth County Public Library, 585 Dahlonega Street, Cumming, GA 30040. Deadline: March 26, 2018. Questions: or call 678-513-9372.
Web Link
Special Notes This position requires long periods of sitting, standing, stooping, and lifting light objects. It also requires intermittent climbing, crawling, and lifting and carrying of heavy computer equipment. The position requires a high degree of dexterity and repetitive hand movements in operating computers, equipment, and tools, as well as the ability to distinguish between colors. The incumbent is sometimes exposed to dust, dirt, and grease.

All offers of employment are contingent upon successfully passing the appropriate background checks & drug screening.

FCPL is an Equal Opportunity Employer and does not discriminate on the basis of race; color; religion; sex; national origin; age; disability; genetic information; uniformed service status; pregnancy, childbirth or related medical conditions; or any other legally protected category.

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