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Library Assistant - Info Central

Posted by: Sarasota County Libraries and Historical Resources

Posted date: 2017-Oct-20

Location: Sarasota County Libraries and Historical Resources

Library Assistant - Information Central (Official Job Title: Customer Service Representative I) ****NOTE: This position is PART-TIME, no medical and/or dental benefits coverage: This position provides public information and reference services in the Information Central department, a centralized system-wide telephone and electronic reference service. In the team environment employees will participate in setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees will collaborate with co-workers to support the team process.

Duties:

Customer Service

Ensures the prompt and efficient resolution of each inquiry from internal and external customers, delivered with the utmost courtesy and respect


Provides prompt, courteous customer service to patrons when answering reference, directional, and/or readers advisory questions


Determines and implements research strategies and utilizes print and electronic resources to answer patron reference questions


Responds to patron requests for library circulation transactions, including hold, renewals, Interlibrary Loan, etc


Explains and interprets library policies and procedures


Engages in conflict resolution and problem solving


Provides instruction and assistance in the use of library technology resources


Transfers calls to appropriate library service desks, other County agencies, etc


Provides information and referral to appropriate sources as applicable


Troubleshoots computer connection problems at a primary level


Provides assistance at service desks and other sections as needed


Represents Sarasota County to users


Administration

Develops and maintains a knowledge base of frequently asked questions


Gathers usage statistics as required


Assists with ILS database maintenance as requested


Participates in developing and implementing Info Central policies and procedures


Provides recommendations to assist in improving operational efficiency


Attends cash management training and participates in all aspects of the libraries cash management procedures


Staff Development

Keeps abreast of developments, new trends, and innovation in libraries


Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills




Participates in cross training to work in other sections and aids in cross training staff in his/her section.
Job Title Library Assistant - Info Central
Start Date
Library/Institution Name Sarasota County Libraries and Historical Resources
Salary $11.75 - $14.55
Certification Required? No
City Sarasota
State FL
Job Type Job Type -> Part-time
Type of Library Job Classification -> Public
Qualifications Minimum Qualifications: A High School Diploma or equivalent and one (1) year experience in clerical or public contact work and working knowledge of computer and hardware systems dealing with public response.

Preferred Qualifications: Major coursework in library science, English, communications or related field preferred.

Job Based Competencies: A clear, distinct speaking voice is required, along with knowledge of Windows, word processing, spreadsheets, and Internet searching. Creative problem-solving skills, intellectual curiosity, broad general knowledge and a strong customer service background are highly desirable. Accuracy, flexibility, attention to detail, and the ability to work in a fast paced, pressured environment, also strongly preferred. Must be able to work as part of a team. Ability to adapt to various and changing duties as required
Application Instructions Please apply online
Web Link http://www.scgov.net/HR/Pages/CareerOpportunities.aspx
Special Notes

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