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Member Services Representative

Posted by: Beth Scheinfeld

Posted date: 2017-Sep-25

Location: LYRASIS

Provide sales and administrative support to the Outreach team
Manage opportunities to completion
Provide Outreach team with information on new product, pricing points etc.
Organize and send pre-sale, promotional and viewing material to the members as directed by the Outreach team.
Ensure access and satisfaction of service after order purchase
Process all new orders in a timely and accurate fashion.
Maintain up-to-date and accurate records of all new sales as well as pending and lost business
Coordinate quotes and trial requests
Ensure members receive full and efficient pre- and post-sales sales service.
Assist the Outreach executives in other areas of the business as required.
Maintain comprehensive records of correspondence with members and all other relevant information.
Track activities, leads, and pending deals in Microsoft Dynamic (CRM)
Attend and participate in weekly Outreach meetings and calls with internal and external constituencies
Contribute new ideas and share best practices with a rapidly scaling national Outreach team
Conduct background research on leads to ensure viability
Follow through with communications to prospects
Job Title Member Services Representative
Start Date
Library/Institution Name LYRASIS
Salary negotiable
Certification Required? No
City Atlanta
State GA
Job Type Job Type -> Full-time
Type of Library Job Classification -> Special
Qualifications Related Experience:
3-5 years customer services experience; prefer library industry related support, but not required

Knowledge/Skills/Ability:
Proven oral and written communication skills
Strong work ethic
Independent working and decisions making skills
Proficient in Microsoft Office (Word, Excel and PowerPoint)
Easily adaptable to a fast-paced environment
Working knowledge of the Internet and product offering
Ability to multi-task and switch priorities as situations arise
Customer Relationship Management experience
Accounting system and reporting system experience
Strong problem solving and analysis skills
Stress tolerance
Attention to detail
Adaptability
Application Instructions Please send your cover letter and resume to human.resources@LYRASIS.org for consideration.
Web Link http://www.lyrasis.org
Special Notes

National Library Job Sites

LibGig | Lyrasis