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Electronic Services Assistant

Posted by: Gordon Baker

Posted date: 2017-Aug-02

Location: Clayton State University

The primary responsibilities of the Electronic Services Assistant is to administer and manage web based library services to support the research and instruction needs of the user community and lead front line technical support for equipment, hardware, and software provided by the department. Additional responsibilities include assisting in the organization and completion of work in the Access and Electronic Services department.
The applicant offered this position may be subject to a pre-employment drug test.
Serves as lead web administrator for the librarys web presence which includes the librarys web pages and Springshare suite (LibAnswers, LibCal, LibChat, and LibGuides). Applies web accessibility and usability goals, approaches, and guidelines.
Serves as lead technical support for users and library staff by troubleshooting, resolving or reporting equipment, hardware, or software issues.
Maintains the equipment inventory, performs routine updates and maintenance, and participates in the acquisitions process.
Trains and supports library personnel in the utilization of new and existing technologies.
Supports the library instruction program and marketing goals by participating in the development and production of videos, guides, visual aids, or tutorials.
Documents procedures and technical instructions. Assists with maintaining data for reports or assessment surveys.
Establishes professional relationships with vendors, GALILEO staff and Clayton States Information Technology Services staff.
Participates in professional development activities as time permits.
Recommends to the Head of Access and Electronic Services new programs, policies and procedures to improve library service to the Clayton State community.
Performs other duties that may be assigned to carry out and expand the Library program.
Job Title Electronic Services Assistant
Start Date September 1, 2017
Library/Institution Name Clayton State University
Salary Competitive
Certification Required? No
City Morrow
State GA
Job Type Job Type -> Full-time
Type of Library Job Classification -> Academic
Qualifications Bachelors degree or some years of appropriate computer experience.
Working knowledge of contemporary web development languages, frameworks, protocols, or standards (HTML, CSS, JavaScript, Bootstrap, API, PHP, etc.).

Knowledge Skills and Abilities:
Ability to communicate complex technical concepts to a variety of audiences.
Aptitude for detailed work in addition to strong organizational, planning, and time management skills.
Experience using imaging or design software (Photoshop, Illustrator, Fireworks, etc.).
Experience using audio and video software (Camtasia, Jing, Adobe, etc.).
Knowledge of operating systems (Windows, Mac OS X, Android, iOS), Microsoft Office, and Office 365 applications.
Awareness of emerging technologies and trends for academic libraries.
Enthusiasm for and ability to learn new technologies through self-directed learning.
Ability to function effectively in a team environment.
Application Instructions Clayton State University, a member institution of the University System of Georgia, seeks a dynamic, detail-oriented, and collaborative individual to serve as the Electronic Services Assistant of Clayton State University Library.
The primary responsibilities of the Electronic Services Assistant is to administer and manage web based library services to support the research and instruction needs of the user community and lead front line technical support for equipment, hardware, and software provided by the department. Additional responsibilities include assisting in the organization and completion of work in the Access and Electronic Services department.
The applicant offered this position may be subject to a pre-employment drug test.

Required Documents:
Resume
Cover Letter
Three letters of Recommendation
Web Link https://clayton.peopleadmin.com/postings/5631
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