Using Paraprofessional Staff in Reference Triage

Tuesday, January 12, 2016 - 12:00pm


In times of staff shortages, how do libraries continue to meet and exceed the information expectations of their community? One way is by implementing a one desk solution where more questions are answered by circulation staff, which frees the librarians for other activities. To preserve a high level of customer service, “Reference Triage” is used, a program where all non-librarian staff are trained to answer 80% of patrons questions.

We will share how it is developed, taught, implemented and evaluated.

Register HERE!

Training Hours: 
Free or Fee: 
Free Training