Who’s Pushing Your Buttons? Dealing with Negative and Difficult People

It’s inevitable, at some point in your week you’ll run into one of them. Those people who seem to turn a wonderful day into a dark one. You know these people; they seem to be chronically critical, belligerent, indignant, angry, or just plain rude.  But it doesn’t have to be that way for you.  Learning tactics for dealing with negative or difficult people will help you survive in the workplace.  Join us for this thought provoking session.

About Jean Marie Heilig

Jean has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator.  Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library.  She also held the title of Library Director for Jones International University.   She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.