Handling Challenging Situations: What Do I Do Now? Part II of II
- Are staff uncomfortable with library users they perceive to be homeless?
- Are you looking for ways to reach users in need of social services?
- Is your library a model for others hoping to provide wider services?
A partnership between the San Francisco Public Library and the local Department of Public Health resulted in the placement of a social worker at the Main Library to link users to housing and social services. Eventually a job-training component was added, providing opportunities to develop marketable skills for people who had been homeless. Meet and hear the story of a library outreach worker who helps herself by helping others.