Customer Service at the Library (Carrollton)

Disappointing, isn't it... going into a store, office or business only to be met by someone with an attitude that says... I'm too busy for you, I'm more important than you or I don't care about you.

Libraries are more than just places to go to borrow books. Today's libraries are centers for learning and connecting, offering a wide variety of services to the communities they serve.

To thrive in the future and keep pace with changing customer needs, libraries must deliver service quality that measures up to the increased expectations of its customers.

Steve Wishnack of Andover, MA will lead this fun, interactive workshop which will give you simple yet sensible tools for cultivating customer loyalty and delivering meaningful and memorable service.

5.0 contact hours