PINES 2012 Annual Patron Satisfaction Survey

user warning: Access denied for user 'georgialibraries'@'localhost' to database 'directorskb' query: LOCK TABLES cache_filter WRITE in /home/georgialibraries.org/public_html/directorskb/includes/database.mysql.inc on line 172.

The eighth annual PINES User Satisfaction Survey was conducted between April 15-21, 2012.

Users entering the PINES online catalog, whether at a library workstation or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, nearly 800 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.

User suggestions for improving PINES service indicate a strong desire for: full statewide access to materials (up from the current 52 of 61 library systems); enhanced access to GALILEO databases, including
metasearches across PINES and GALILEO; and statewide access to electronic and audiovisual materials.

Download the survey results here:

http://www.georgialibraries.org/lib/pines/user_survey/PINES-Survey-2012....