EBSCO (Novelist) Survey for Public Libraries April 2010

Public Library Directors,

GALILEO has asked if I would pass along this survey from Duncan Smith at Novelist to public librarians. They believe EBSCO is trying to gather information on how libraries are using websites, social media, newsletters, and electronic/digital communications in order to re-design interfaces that better suit your needs.

I agree this is vital information and worth collecting. However, I am always leery of any vendor that suggests a survey of this import will only take "15 minutes to complete" and anyone involved in reference, readers advisory, youth services, adult services, collections or marketing are automatically qualified to give responses on behalf of your institution. I decided to dig a little deeper and can offer some insight:

*Attached you will find the 64 questions that are asked during this online survey - many require priority ranking of services within your institution and some assume strategic planning knowledge - 30 minute minimum to complete.
*Questions 65-67 ask you to specify you name and e-mail address to qualify to win one of five $50 gift certificates for Amazon.Com. Otherwise you are not asked to identify yourself except in terms of your age and how long you have been a librarian
*I do not want to discourage your response but only to make sure you are aware of what this will require to complete. I will not have this message re-posted on the RefShare listserv.

URL for the online survey is available at:
https://www.surveymonkey.com/s/NoveListSurvey

This survey will be available until 9:00 p.m., EDT on Monday, April 19th, 2010.

Further information from Duncan Smith and EBSCO is recorded below. All good things! -- Toni Z.

*********************************************************************************************
Duncan Smith says this survey is open to librarians working in a public library. There are a couple of questions in the survey that allow the respondents to classify themselves. The survey could be forwarded to:

*A librarian who works in any of the various services (reference, reader's advisory, youth services, adult services, collections)
*Library administrators
*Marketing staff
*IT or Technical Services staff

The survey will take approximately 15 minutes to complete and covers topics such as how libraries are using websites, social media, newsletters, and other electronic and digital communications to reach patrons.

------ Forwarded Message
From: EBSCO Publishing
Reply-To: "epaes@ebscohost.com"
netsuite.com>
Date: Fri, 9 Apr 2010 09:04:24 -0400
To: Katie Gohn
Subject: A Message from Duncan Smith of NoveList

Dear Colleague,
At NoveList we are proud of the role we play as providers of useful and popular resources to thousands of libraries across North America. Because our company was founded by librarians for librarians, we understand the importance of getting feedback from librarians and library staff.

At the bottom of this email is a link that invites you to participate in a short online survey. The objective of this research is to gather information from library professionals about the challenges facing public libraries today. As technology rapidly evolves, it is important to understand how libraries are using websites, social media, newsletters, and other electronic and digital communications to reach their patrons. Your answers will help us as we develop new products and services to help libraries and librarians address these challenges.

The survey should take you between 10 and 15 minutes to complete and is being administered by a third party market research supplier. Your responses are completely confidential.

To thank you for your participation, at the end of the survey you will have the opportunity to enter for the chance to win one of five $50.00 gift certificates from Amazon.com.

This survey will be available until 9:00 p.m., EDT on Monday, April 19th, 2010.

https://www.surveymonkey.com/s/NoveListSurvey

Sincerely,
Duncan Smith
Product Manager and Founder
NoveList

Toni Zimmerman
Director, Resource Sharing & Interlibrary Cooperation
Georgia Public Library Service
A Unit of the BOR Univ System of GA
1800 Century Place, Suite 150
Atlanta, GA 30345-4304
P(404)235.7129
F(404)235.7201
tzimmerman@georgialibraries.org
www.georgialibraries.org

AttachmentSize
Novelist Librarian Survey April 2010.doc1.41 MB